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Booking and Payment Terms & Conditions

RESERVATION/ PAYMENT

Various methods of Payment:

TT or BANK-IN CASH

We will provide you our company bank account details - CIMB Bank Berhad Jerantut you can bank-in direct to our company account and FAX us at 09-2662111 or Email at gwholidays@yahoo.com the bank-in-slip for reference. Please bear in mind that all TT charges are to be borne by the customer.

CIMB Bank Berhad - Jerantut Branch
GOLDEN WATER HOLIDAYS SDN BHD
Account No. 0605-0000125-106

Reservation Subject to space availability & written request
(First Comes First Serve Basis)

REFUNDS

There would be no refunds for cancellation after the tour has commenced or for any tours, transfer, accommodation, meals or any other services provided not utilised.
Any refunds will not cover foreign exchange rate differences , bank charges for refund and the credit card charge incurred.
Golden Water Holidays Sdn Bhd (www.gwholidays.com) merely acts as a platform for products and services of the suppliers and shall not be responsible nor liable for Overbooking, misinformation or mishandling of any reservation or booking by the suppliers, Any other dissatisfaction or complaint of the member relating to the quality of the products or services provided by the supplier or otherwise howsoever, Any damage or loss to your personal property or personal injury howsoever sustained or caused. In the event of mishandling, misinformation or overbooking by a supplier, or any other dissatisfaction or complaint aforesaid, the member should take up the matter directly with the supplier who is under an obligation to deal with such matters in accordance.

TRAVEL REQUIREMENTS

It is your responsibility to obtain a visa (where required). Please ensure you have a valid passport for the duration of your trip.

FORCE MAJEURE

Golden Water Holidays Sdn Bhd (www.gwholidays.com) nor the supplier shall be liable for damages of any kind arising out of changes to the rates, route, timetable, itinerary in respect of the product or service due to unforseen circumstances or circumstances beyond our control.

LIABILITY

The company shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control.

CANCELLATION CHARGE

14 days or more to check in date/commencement of tour date(50% of tour cost)
13 days or less to check in date/commencement of tour date(70% of tour cost)
After check in date/commencement of tour date (100% of tour cost)


POSSIBLE CHANGES

It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. The company will substitute arrangements of the similar standard, should it occur. However no refunds will be available.

TOUR/PACKAGE FARE EXCLUDES

Excess baggage charges, baggage insurance, beverages, gratuities to drivers and escorts and all other items of a personal nature; and optional tours. Tips for drivers and guides (at your discretion). Admission fees are excluded unless otherwise stated.

PRICING & SERVICE CHARGES

All rates hotels, transfers and package rates stated in the website is subject to 10% service charge and 5% government tax unless specifically mentioned that the price is nett.
The travel operators listed on Golden Water Holidays Sdn Bhd (www.gwholidays.blogspot.com) reserve the right to make changes to their pricing without prior notice.